Terms and Conditions
The below terms and conditions are relevant to the Dolphins NRL 2024 Membership program. All members or persons seeking to become a member of the Dolphins NRL agree to be bound by these terms and conditions. Terms and conditions are subject to change and are at the discretion of Dolphins NRL Limited (the Club or the Dolphins).
APPLICATION FOR MEMBERSHIP
Members may choose to sign up for a Dolphins NRL Membership online at membership.dolphinsnrl.com.au.
All memberships are valid from receipt of payment for each season and expire once rollover information for the following season is emailed to the Primary Account Holder, unless otherwise specified.
The Club reserves the right to refuse an application for membership at their discretion.
ACCEPTANCE
By applying for Membership, I acknowledge that I have carefully read and accept the below Terms and Conditions. All Members are bound by these Terms and Conditions regardless of how the application was submitted.
CLASSIFICATIONS AND AGE RESTRICTIONS
Ticketed Member
Any member who holds a membership that provides access to one or more home games at Suncorp Stadium, Kayo Stadium or Sunshine Coast Stadium.
Non-Ticketed Member
Any member who holds a membership that does not provide access to any games.
Foundation Member
A foundation member is any member who purchased a 2022 Dolphins NRL Foundation membership including Glass House Club, First-In Phinatics, Phintastics Lite, Flipper and Baby Flipper memberships.
Foundation membership does not entitle the member to any additional benefits over and above those originally advertised or beyond the defined period of their purchased membership.
Glass House Club memberships are valid from receipt of initial membership payment and expire 11:59pm October 1, 2023.
Any new members purchasing membership for the 2023 season are not classified as Foundation members.
Foundation Memberships are non-transferable.
Any Foundation Members who do not renew their membership during the 2023 campaign will lose their Foundation Member status should they decide to renew in future years.
Concession
To be eligible for a Concession membership you must hold a current government-issued Seniors Card, Pensioner Concession Card, Full-time Student Card or Veteran’s Gold Card and be valid for the season which you purchase.
It is a condition of entry on game day that all concession Membership holders agree to present their relevant identification card at any time, if requested.
Should you not be able to produce valid identification you will be asked to upgrade each ticket to an Adult category at the ticketing Box Office.
Junior
To be eligible for a Junior Membership, children must be 16 years of age or under at the time of purchase. Date of Birth must be provided when purchasing a junior membership and proof of age may be requested by the Club at any time throughout the lifetime of the membership.
Baby
To be eligible for a Baby Membership, children must be 3 years of age or under at the time of purchase. Date of Birth must be provided when purchasing a baby membership.
Family of 2
A Family of 2 package consists of one adult and one junior membership (see above definition of junior). The Family of 2 Adult and Family of 2 Junior must be purchased together and cannot be sold separately.
Primary Account Holder
A primary account holder is the person responsible for the membership. They are the main contact for matters relating to the membership and who is liable for all payments and any changes relating to the account. Additionally, for Ticketed membership accounts they manage the distribution of tickets to their Secondary Account Holders.
Glass House Club Referals
Existing Glass House Club Members from 2023 will automatically rollover on Glass House Club packages in 2024. Any new Members in 2024 wishing to join the Glass House Club need to be referred by an existing Glass House Club Member.
To send in a referal, the existing Member can email the Dolphins Membership Team at [email protected] including the contact details of the new Member for us to reach out to them.
Companion Card
Ticketed Members who hold a valid Companion Card may apply for a second membership to accommodate their companion to attend games with them at no extra charge.
To apply for a Companion membership, please contact the Dolphins Membership Team by emailing [email protected] or calling 1300 744 678. A copy of the companion card, including companion card number and expiry date, must be provided.
Companion Card memberships entitle the companion card holder to a complimentary companion ticket equal to the purchased membership. The companion ticket will be a seat only, cannot be upgraded and will not attract any membership benefits.
The Companion Card membership will be issued in the name of the card holder unless otherwise agreed with the Club. Companion Card Memberships can only be utilised by the Companion Card holder’s carer, whilst in the company of the Companion Card holder.
Membership Tenure
The year in which you join as a Dolphins Member is recorded on your account. Only consecutive years of holding an active membership will continue this date and membership tenure is not transferable.
Should you let your membership lapse, the date recorded on your account will be reset to when you renew.
PAYMENT
Upfront Payment
Members may pay their membership in full via Visa, Mastercard or American Express.
If a credit card payment is declined by your bank (or financial institution) you will be contacted for an alternate form of payment. Any fees levied to you for a failed payment by your financial institution will be payable by you. If a payment fails on three (3) consecutive occasions your Membership order may be automatically cancelled without notice.
Instalment Payment
Members may elect to pay their membership fee by ten equal monthly instalments via the Dolphins PhinPay program. Dolphins PhinPay payments will be deducted from a nominated Visa or Mastercard on the first day of each month as set out at the below schedule. The first instalment payment is due at the time of sign up.
By agreeing to these terms and conditions, you authorise the Club to store your nominated credit card details and arrange a debit of funds in amounts and at intervals as advised.
Payment Plan Schedule
Payment 1 of 10: 16 October 2023
Payment 2 of 10: 16 November 2023
Payment 3 of 10: 16 December 2023
Payment 4 of 10: 16 January 2024
Payment 5 of 10: 16 February 2024
Payment 6 of 10: 16 March 2024
Payment 7 of 10: 16 April 2024
Payment 8 of 10: 16 May 2024
Payment 9 of 10: 16 June 2024
Payment 10 of 10: 16 July 2024
Instalment dates cannot be changed from the above schedule.
Additional Dolphins PhinPay Payment Conditions
1. When a member signs up to the PhinPay program after the first scheduled payment date (16 October 2023), an upfront payment is required at the time of sign up equal to the sum of instalments that have passed as part of the above monthly payment schedule. Subsequent payments are deducted on the 1st of each month as per the schedule.
2. It is the responsibility of the member to ensure that the nominated credit card details provided are valid/ correct and that sufficient funds are available on each scheduled drawing date.
3. If the members credit card details change at any time throughout the length of the payment plan, including credit card expiry date, it is the responsibility of the member to notify the Club and provide updated details.
4. If any payment fails to transfer between institutions on the scheduled drawing dates, further attempts will be made throughout the month to attempt to clear the fund transfer.
5. If the members debit is returned or dishonoured by the members financial institution the member will be contacted requesting immediate payment. Any fees levied to the member by the members financial institution will be payable by the member.
6. Members will not be provided with reminders or invoices prior to each payment plan instalment.
7. The Dolphins may suspend or cancel the membership if on two consecutive occasions the members financial institution does not honour the payment.
8. If a previous instalment amount is not successfully cleared prior to the next scheduled instalment date, the sum of outstanding instalments will be charged at the scheduled date.
9. If your account is not up to date, the Dolphins reserve the right to withhold membership benefits including game access until such a time as the outstanding payment is reconciled.
10. The Dolphins may refer any outstanding balances at the end of the season to a debt collection agency for recovery of any monies owed. This may involve additional costs that the Member would also be responsible for.
11. If you believe that a payment has been initiated incorrectly please contact the Dolphins Membership Team by emailing [email protected].
AUTOMATIC RENEWAL
All memberships purchased via Visa, Mastercard or American Express, paid in full or by instalments, are subject to automatic rollover in subsequent seasons for ease of securing the same seats and maintaining tenure of membership.
As the conclusion of the membership period approaches, Rollover Correspondence will be sent to all Primary Account Holders outlining the cost and date when payment will be made for the subsequent season.
Payment will be processed via the same method (upfront or Instalments) and credit card as the previous membership period unless updated by the Primary Account Holder prior to the outlined payment date.
Included in the Rollover Correspondence will be information on how to make any changes to the account or opting out of automatic renewal for the subsequent season. Any change requests must be made prior to the specified date via the instructions outlined in the Rollover Correspondence email or will not be actioned accordingly.
Ticketed Members should be aware that if the payment fails for their automatic rollover and the membership is not renewed prior to the same seat renewal deadline, the seats will be released from the account and made available for purchase to the General Public.
OPTING OUT OF AUTOMATIC RENEWAL
Members who do not wish to rollover can only opt out by following the instructions and deadline outlined in the Rollover Correspondence. Should an opt out request not be received by the outlined deadline, the automatic rollover will be processed and deducted accordingly.
GST
All advertised prices are inclusive of GST unless otherwise stated.
REFUND POLICY
Refund of Membership fees is not permitted for a change of mind or for changes in personal circumstances that may prevent a Member from enjoying the full benefits of Membership. Where a Member has a right to a refund under the Australian Consumer Law, a refund will be provided.
Any request for a refund, whether whole or partial, should be made in writing in the form of a statutory declaration to the Membership team. Granting of refunds in full or in part is wholly at the discretion of the Club. All requests are to be made in writing to the Club.
Memberships will not be refunded on the basis of specific seat allocation, team performance or dissatisfaction with the provision of individual elements of the entitlements. Please note that benefits and inclusions are subject to change.
COMMUNICATIONS
In order to receive important up-to-date information throughout the season, it is highly recommended that the member provides a valid email address upon sign up.
It is the responsibility of member to notify the Dolphins Membership Team should a member's contact details change. The Club holds no responsibility for a member's failure to update their personal details.
Members can update their details by logging into the MyDolphins member portal or by contacting the membership team by emailing [email protected]
DELIVERY OF MEMBERSHIP PACKS
Any merchandise included with your selected membership will be delivered to the nominated address by the Primary Account Holder via Australia Post. It is the responsibility of the Member to ensure that the supplied address details are current and correct.
Membership packs that require reordering due to incorrect or out of date address details may attract additional postage fees payable by the member.
Members who choose the PhinPay payment method will not have their membership packs dispatched until after the fifth monthly instalment on 16 February has been processed.
LIMITATION OF LIABILITY
If the Dolphins are unable to deliver on its representations in the Membership offer the Member agrees to the fullest extent permissible by law to release the Dolphins from any liability and not to seek a refund or compensation from the Dolphins for any such inability.
The Dolphins are required to abide by all government recommendations and restrictions imposed in relation to the management of the public health risks associated with COVID-19 Pandemic (or any other public health incident), along with any other obligations, protocols or restrictions. Any offers, benefits or inclusions provided to Members are subject to any government recommendations, restrictions or protocols allowing the Dolphins to deliver on its representations.
MEMBER CODE OF CONDUCT
Dolphins NRL Members will be required to conduct themselves in a way that enhances the reputation of the Dolphins NRL brand rather than diminishing it and includes behaviour at Dolphins NRL games, functions, event days, offices, in all communication with Dolphins staff, and on social media platforms.
Dolphins NRL Members are expected to be the leading force behind creating a positive and inclusive atmosphere at Dolphins game days, events, and social media.
Dolphins Members will…
- Support and cheer on the team in a respectful manner. Offensive or aggressive behaviour including yelling and swearing when dealing with Club staff, agents or other NRL event staff, Members and supporters will not be tolerated.
- Be respectful towards the Club on social media. Everyone is entitled to their own opinion however, there is a zero tolerance towards abusive behaviour.
- Champion the Club’s & NRL’s stance against racism and vilification. There is zero-tolerance for members or supporters that abuse any person they encounter at game day or events on grounds of race, religion, gender and sexuality.
- Responsibly consume alcohol on a match day or club event.
- Be respectful and be mindful of those around you at any Dolphins game day or event.
The Dolphins reserve the right to suspend/cancel a membership without refund of any Member who behaves in manner that is deemed to be inappropriate.
Members must always remain mindful of those around them, and immediately report anything deemed to be inappropriate to Stadium or Club staff.
The Dolphins have the right to decide what is considered to be inappropriate conduct in its sole discretion. The Member has no right to object or appeal against any decision made by the Dolphins to suspend or cancel a Membership as a consequence of acting in a manner the Dolphins consider is inappropriate.
Additionally, all Members agree to be bound by the terms of entry to the venues where the Dolphins NRL will play including Suncorp Stadium (https://suncorpstadium.com.au/...) and Kayo Stadium.
Cheering on our team is for everyone to enjoy.
USE OF ENTITLEMENT BY OTHER PARTIES
Dolphins Ticketed memberships are fully transferable providing access to family or friends to use provided the person using the membership matches the classification of membership (eg. Concession or Junior - a concession or junior membership is not able to be used by or transferred to an adult).
Memberships cannot be traded, sold, or used for advertising, promotion or other commercial purposes including competitions, without prior written consent of the Club. Should a membership be found in breach of this condition, the Membership will be cancelled immediately without notification or refund.
PRIVACY AND PROMOTIONS
When you apply to become a Dolphins NRL Member we ask you to provide us with personal information.
You consent to us, our sponsors and partners using your personal information to send you marketing communications, communicate with you about us, provide you with details of offers that may be of interest to you and let you know about our policies and terms. Communications may include (but not limited to) potential pre-sale offers from Queensland Rugby League, Suncorp Stadium and the National Rugby League. We also use your information to respond to you when you contact us. Communication may be via a range of electronic or digital formats and platforms.
We may share your personal information with sponsors and partners, or with other third-party companies who help us provide and improve our services or who use advertising or related products. The types of other third parties with whom we share your personal information include fulfilment partners, ticketing partners, advertising, marketing, measurement, and analytics services. Your personal information is provided to other third-party companies subject to strict conditions, as outlined in the Dolphins Privacy Policy and Collection Statement available on the Dolphins NRL website.
If you would prefer not to receive marketing or promotional material, please contact the Dolphins Membership Team by emailing [email protected] to have your details removed from all future marketing and promotional databases.
Your privacy is important to the Dolphins and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. Ticketmaster and DataTalks administer the current data management system used by the Dolphins and Members acknowledge that their personal details will be available to these third parties for the purpose of administering Membership with the Dolphins NRL.
Any request for Membership information can only be made by the Primary Account Holder. If a Secondary Account Holder wishes to request Membership information they must become a Primary Account Holder and the existing Primary Account Holder must submit written confirmation asking for the appointment of a new Primary Account Holder whereupon the existing Primary Account Holder will be released. This may only be done during the Renewal Period for the following season.
You have the right at any time to refuse to receive marketing material. A copy of the Dolphins Privacy Policy explaining the way your information is collected, held, and disclosed is available on our website or can be obtained by contacting the Dolphins Membership Team by emailing [email protected].
All Members acknowledge that they have read the Dolphins Privacy Policy available on the Dolphins website and understand how their personal information is stored, used, and disclosed.
RIGHT TO AMEND TERMS & CONDITIONS
The Dolphins reserves the right to amend these Terms and Conditions as may be reasonably necessary from time to time in its absolute discretion.
